Method 1 - Automatic Installation Connect to the Internet via your home Wi-Fi or wired network "Wi-Fi.HK via HKUST" Wi-Fi service in public area on campus Open Internet Explorer Automatic installation does not work on other browsers like Chrome... Read More

Repeated prompting for username/password is likely due to one of the following reasons: The Trusted Root Certification Authorities was not properly configured. Please refer to the configuration guide for further information. Wrong username /... Read More

The configuration for EAP MSCHAPv2 Properties was likely to be incorrect. The option Automatically use my Windows logon name and password (and domain if any) should be unticked. Please refer to the configuration guide for further information. Read More

It may be the problem that: If you're situated at a visiting institution, please configure your computer according to this institution's eduroam configuration guide, which may be different from the UST one. Joining eduroam only ensure that... Read More

In some cases, you may still need your own wireless broadband router installed here at hall. The following are some examples: If you have a non-WPA capable device, like very old PDA and mobile phone, NDSL If you do not wish to buy a wireless-less... Read More

For HKUST students & staff traveling to other institutions, please refer to the following links for the list of eduroam members: Hong Kong eduroam members eduroam Asia Pacific eduroam Europe eduroam NL For Visitors from other eduroam members,... Read More

Please refer to the tuning tips for the details. If the user still has connection speed problem, please visit our helpdesk or email to cchelp for assistance. Read More

The users can make use of the Satellite and multi-functions Printers to print the documents. Read More

This may be due to a number of reasons. The mobile device does not support IEEE 802.11a or IEEE 802.11n. The wireless network card may be faulty or its driver outdated. Due to the nature of 5GHz radio signal used by IEEE 802.11a, the signal... Read More

On some occasions, you need to remove the eduroam setting on your device.  For example, when you change your ITSC account password, you need to remove the eduroam setting and re-create it. Please visit the corresponding sections to follow the... Read More

HKUST students & staff should use their ITSC account / password to logon eduroam. Note also that you need to append @ust.hk after your account name. Read More

In general, mobile devices which support WPA (Wi-Fi Protected Access) or WPA2 encryption mode can connect to ResNet wireless network. This includes (but not limited to) the devices running the following Operating Systems: Windows (8, 7, Vista, WinXP... Read More

Currently there is no support for joining Windows notebooks to the HKUST domain. Windows notebooks on eduroam should be configured as standalone workstation on a workgroup. The advantage of joining the HKUST domain is to get authenticated in order to... Read More

Although IEEE 802.11n has improvements on the connection speed as compared with IEEE 802.11a/b/g, the actual connection rate may be affected by many factors: Whether the mobile device supports IEEE 802.11n. Whether the mobile device has the latest... Read More

It may happen that some old IEEE 802.11b device does not support WPA or WPA2. Users are advised to refer to the manufacturer for any OS or driver updates. Read More

There is no time limit on an eduroam connection. However, users are recommended to disconnect the wireless connections when they finish using them. Read More

It may happen that the visiting institution does not support WPA2/AES. Please configure the mobile device according to the procedure of the visiting institution. Read More

Unless your room does not have sufficient wireless coverage, otherwise please shut down the wireless port of your wireless broadband router or remove it altogether. Wireless broadband routers will interfere with wireless access points along the... Read More

In order to improving the Wi-Fi network in student halls, we are planning to keep the 5GHz eduroam Wi-Fi network only in-room Wi-Fi at all student halls in coming fall semester. There may be very few device that support 2.4GHz Wi-Fi only (which... Read More

The ITSC account and password are encrypted by IEEE 802.1X and SSL all the way between the mobile device and HKUST Radius server. This helps to rule out the chances of capturing the ITSC account and password at eduroam hotspots or other eduroam... Read More

The user session is secured by Wi-Fi Protected Access (WPA) encryption and IEEE 802.1X authentication. Hence it is safe to connect via eduroam hotspots. Read More

eduroam Wi-Fi service makes use of a digital certificate for secure user authentication.  This certificate is renewed on 15th July 2019. The certificate renewal is required to most mobile devices (including Apple iOS, macOS and Microsoft Windows... Read More