Manually Update Your Local Copy of The Global Address List (GAL)

Article Number: 146 | Rating: Unrated | Last Updated: Wed, Apr 24, 2013 at 5:00 PM

If you are having problems sending to someone with a known good email address (such as a new staff, new student who is someone with a new e-mail address, or someone who has modified their email address by some reasonable means), follow these instructions to resolve the issue. This is often caused when you are using Outlook in Cached Exchange Mode and the information that is cached is old and contains either incomplete or no information about the recipient.

Update Your Copy of the Global Address List (GAL) in Outlook 2010

STEP 1: With Outlook 2010 open, click the File tab.

STEP 2: Click Account Settings, then click Download Address Book.

STEP 3: Perform the following actions, then click OK.

Uncheck Download changes since last Send/Receive
Select Full Details
Choose \Global Address List

A new version of the Global Address List will be downloaded. The status window will open to indicate that the download is in progress and will close automatically when the download is complete.

Update Your Copy of the Global Address List (GAL) in Outlook 2007

STEP 1: Open Outlook.

STEP 2: Click on Tools -> Send/Receive -> Download Address Book.

STEP 3: Uncheck the box next to Download changes since last Send/Receive. In the Information to Download section, select Full Details and in the Address Book section, choose Global Address List. Now click OK.

STEP 4: The new version of the Global Address List will now be downloaded. A status window will open to indicate that the download is in progress and will close automatically when the download is complete.

After a new version of the Global Address List has been downloaded, you should be able to send to all recipients.