There are 2 ways to activate Windows that is installed from source provided by ITSC: Key Management Server (KMS) Recommended for desktop PC connects to the campus network, especially PC in computing labs To activate, connect the PC to the... Read More

If a Windows desktop fails to activate, Service Desk may request information on the system to investigate the problem. Please prepare the log files msinfo32.log and activation.log as below and send to cchelp@ust.hk, Open an elevated command prompt... Read More

Note : only Windows 7 Professional, Ultimate, and Enterprise editions and Windows 8 Pro, Enterprise are able to join a domain. Send an email to CCHELP@ust.hk with subject APPLY FOR ust.hk DOMAIN COMPUTER ACCOUNT and the following information : ITSC... Read More

By default, Windows uses the Balanced power plan that put a PC to sleep after an hour of idleness. To keep Remote Desktop Connection available, Go to Control Panel. Click on System and Security. Click on Change when the computer sleeps. ... Read More

Starting from Windows Vista, all desktop Windows operating systems require activation after installation. There is a 30 days grace period. Reminders in various forms, from pop up dialog to enforced background with a "non-genuine Windows" message... Read More

Windows PC installed from ITSC provided media and connected to the campus network other than ResNet should be activated automatically through the ITSC Windows Key Management Server. If Windows doesn't activate, it may be unable to find the... Read More

Open the Control Panel and click on Devices and Printers. Click on Add a printer at the top. Click on Add a network, wireless or Bluetooth printer. Click on The printer that I want isn't listed. Enter the print queue name, e.g. \\... Read More

Please review the followings, Verify the date, time and time zone of the PC is correct. Activation will fail otherwise. Make sure the Windows system is installed with media from ITSC. Boxed products or Windows comes with a PC won't work with... Read More