FAQ - ITSC Knowledge Base

The following describes ways you can connect to your email account as well as the calendar: Mobile phones and tabletsOffice 365 works with a variety of mobile phones and tablets but the following email applications are recommended: Microsoft Outlook... Read More

Office 365 - How to sign in Office 365 through a web browser?

Viewed 40401 times since Fri, Apr 4, 2014

Please use your email address to sign in to Office 365. You can access to Office 365 in any of the following ways: From O365.ust.hk Sign in to Office 365 from http://o365.ust.hk using your email address (make sure that it is a secured... Read More

Office 365 - How to check your mailbox quota usage?

Viewed 84122 times since Tue, Dec 10, 2013

You can check most recent quota usage of your Exchange account by using Outlook Web App (OWA) or Microsoft Outlook: Outlook Web App (OWA) Microsoft Outlook 2010 Outlook Web App To get your account information such as Mailbox usage: Click... Read More

Office 365 - How to view signed message (S/MIME) in Outlook Web App?

Viewed 41376 times since Wed, Dec 18, 2013

When reading signed message from Outlook Web App, the reading pane (preview pane) shows the following: S/MIME isn't supported in Conversation view. To view this message in a new window, click here. In order to view the message content, you may... Read More

Office 365 - Problem setting the SMTP server with my Gmail account.

Viewed 22375 times since Thu, Jan 23, 2014

When setting the SMTP server at user's Gmail account with user's @Connect email address, the following error is encountered: Your other email provider is responding too slowly. Please try again later, or contact the administrator of your... Read More

Office 365 - What is the reason I can’t open or view attachments in Outlook Web App?

Viewed 18962 times since Mon, Apr 14, 2014

By default, Outlook Web App blocks attachments that have the file name extensions such as .mat, .exe, .bat, .chm, .vb file, etc. When Office 365 users try to open or view attachments with these extensions in email messages with Outlook Web App, they... Read More

Office 365 - Is there a simplified version of Outlook Web App?

Viewed 13795 times since Fri, Mar 28, 2014

Yes. If you have difficult using the full feature of Outlook Web Access or your internet connect is slow, you may consider to use other applications or the light version of OWA: https://outlook.office365.com/connect.ust.hk?layout=light The light... Read More

Office 365 - What is @Connect Service and what is Office 365?

Viewed 13536 times since Fri, Nov 29, 2013

@Connect is the brand name of the Students’ Lifetime Email on Cloud Service. HKUST is partnering with Microsoft to provide Office 365 to HKUST students - named as @Connect. The @Connect Service is available to both current students and alumni.... Read More

Office 365 - Can I keep using the email domain "@ust.hk" or "@stu.ust.hk" when composing message to students who have migrated to @connect service?

Viewed 13139 times since Tue, May 14, 2013

Yes. Since all @connect users will have their equivalent @ust.hk (or @stu.ust.hk) email alias same as their HKUST Network ID, you can keep using the existing the email domain "@ust.hk” or "@stu.ust.hk” when addressing to current students... Read More

Office 365 - What if I already forward my HKUST iMail to a personal email account? Can I still do that?

Viewed 11983 times since Tue, May 14, 2013

Yes. You can keep forwarding your HKUST email to your personal account (Gmail, Yahoo, Hotmail, etc.). Refer to Microsoft help on Forward mail to another account. Read More

Office 365 - Can I access to my email messages resided on the HKUST iMail server after the migration?

Viewed 11374 times since Tue, May 14, 2013

You can access to all your emails (delivered before your @Connect migration) in your HKUST iMail account using HKUST WebMail or other email tools for 90 days after your opted for @Connect. After 90 days of the switch over, your HKUST iMail Account... Read More

Office 365 - Will my old email client (e.g. Thunderbird) work after migration?

Viewed 10191 times since Tue, May 14, 2013

No, unless your old email client is re-configured to do so. Configure your email client on your computer or mobile app in mobile device the instruction from Microsoft. When asked for your email address, enter your Network ID followed by "@connect.ust... Read More

Office 365 - Am I required to use the Outlook Web App (O365.ust.hk) after migrated to @Connect?

Viewed 9395 times since Tue, May 14, 2013

No. You can also use other email clients to access your email apart from the Outlook Web App at O365.ust.hk. However, since the Outlook Web App, Calendar and Contacts are integrated tools that work together with our Central Authentication System ... Read More

Office 365 - How can I get my email contacts from my old client into my @connect.ust.hk account?

Viewed 8989 times since Tue, May 14, 2013

You will need to export your contact in .csv format and then import them to @Connect. Details please refer to: Import your contacts from an existing email account Read More

Office 365 - Which clients/protocols will be supported?

Viewed 7202 times since Mon, Dec 2, 2013

Recommended clients Outlook 2013/2010 for Windows and Outlook 2011 for Mac will provide the best functionality when accessing Office 365. In addition to these desktop clients, the web client for Office 365, Office Web App, is also recommended. Other... Read More

Office 365 - How to report unwanted messages (junk email / spam)?

Viewed 6369 times since Fri, Sep 5, 2014

In order to improve the accuracy of junk email filter, please choose "Report" when you marking any unwanted email in your @Connect account: Select the More actions button located at the upper right corner Choose mark as junk Choose report mail as... Read More

Office 365 - What’s the feature set included in Office 365?

Viewed 5524 times since Fri, Nov 29, 2013

Office 365 includes a number of online services including Exchange Online Outlook Web App is the primary client Office Web Apps Create and edit Office documents from any browsers OneDrive for HKUST Provide 1 TB of personal storage that... Read More

How to copy email from iMail server to @Connect using Outlook?

Viewed 5078 times since Fri, Oct 7, 2016

You may consider setup a new profile with your Outlook application to copy messages from your iMail account to your @Connect account if you have not choose the @Connect migration before 1 Dec, 2016. Please note that you cannot access to your iMail... Read More

Office 365 - What are the major difference between Outlook Web App and SQMail?

Viewed 4437 times since Mon, Feb 17, 2014

The table below summarized the major difference between Outlook Web App and the SQMail: Outlook Web App (@Connect) HKUST WebMail (SQMail) Quota Storage 50 GB 4 GB Max Outgoing Size 25 MB 50 MB Calendar... Read More

Office 365 - Can I have an email alias for my @Connect account?

Viewed 3808 times since Fri, Feb 21, 2014

Email alias is provided to postgraduate students only. PGs can apply your email alias for your @Connect account via the following link: Set up Full Name Email Alias (Postgraduate Student) Read More

Office 365 - What browsers can I use to access the web interface?

Viewed 3773 times since Mon, Dec 2, 2013

For the smoothest user experience in Office 365, it is recommended to use the following versions of web browsers: IE 9 or above, Latest Firefox "release" version, Latest Chrome "stable" version, Latest Safari version. Microsoft's list of... Read More

Office 365 - Is that any build-in virus and SPAM detection on Office 365?

Viewed 3658 times since Fri, Dec 20, 2013

Yes. Office 365 maintains the latest defenses against viruses and spam with Forefront® Online Protection for Exchange , a service that handles over 150 million messages to 8.5 million users around the world every day and is updated to address new... Read More

Office 365 - Access problem using Outlook 2007 / 2010.

Viewed 3396 times since Fri, Sep 12, 2014

Outlook 2007 / 2010 prior to the Microsoft November 2012 update will have problem access to Office 365. Please update your Outlook to its latest release (or Outlook 2013) in order to access Office 365. Read More

Office365 - Can I use my old email address to send emails after migrated?

Viewed 3237 times since Tue, Feb 18, 2014

No. You can no longer send message with using the old email address after migrated to @Connect. When you send message using the HKUST email server, the From field of that message will become <your account>@connect.ust.hk. However, others can... Read More

Office 365 - What hardware and software is required to take full advantage of Office 365 for email and calendaring?

Viewed 2814 times since Mon, Dec 2, 2013

For PC users: The system requirements for Office 365 are: Windows 8, Windows 7, Windows Vista SP2, or Windows XP SP3; Office 2007 and later; and Internet Explorer 8 or above. For Mac users: The system requirements for Office 365 are: Mac OS X 10.5... Read More

Can I receive email addressed to @ust.hk or @stu.ust.hk after migrated to @Connect?

Viewed 2534 times since Thu, Sep 22, 2016

Yes. You can keep receive messages addressed to your xxxxx@ust.hk or xxxxx@stu.ust.hk account after switched to @Connect because they will become email aliases of your xxxxx@connect.ust.hk email address. However, the email aliases will be removed... Read More

What is the reason I cannot receive email send to @ust.hk after gradudated?

Viewed 2186 times since Thu, Nov 12, 2015

A student network account will be terminated when the student leaves the University. Upon successful completion of study, a grace period of four months will be granted. After the four months grace period, your @ust.hk/@stu.ust.hk email address... Read More

How to turn off the Clutter setting?

Viewed 1724 times since Fri, Mar 11, 2016

To turn off the Clutter feature of your Office 365 email account: Log on to OWA. Click on the Gear icon in the top right corner of the page. Select Mail under My app settings In the Mail section on left, expand Automatic processing and click on:... Read More