Office 365 - Frequently Asked Questions (FAQ) by Category

Basics

• What is @Connect and what is Office 365?
• What's the feature set included in Office 365?
• Is that any build-in virus and SPAM detection on Office 365?

Client Support

• How to setup my mobile and desktop client to access email and calendar?
• What hardware and software is required to take full advantage of Office 365 for email and calendaring?
• Which clients will be supported?
• What browsers can I use to access the web interface?

Migration

• When will I be migrated to Office 365?
• Am I required to use the Outlook Web App after migrated to @Connect?
• Can I access to my email messages resided on the HKUST iMail server after the migration?
• Will my old email client (e.g. Thunderbird) work after migration?
• How can I get my email contacts from my old client into my @connect.ust.hk account?
• Can I keep using the email domain “@ust.hk” or “@stu.ust.hk” when composing message to students who have migrated to @Connect service?
• What if I already forward my HKUST iMail to a personal email account? Can I still do that?
• Is there a simplified version of Outlook Web App?

Email Related

• What is the reason I cannot receive email send to @ust.hk after graduated?
• How to sign in Office 365 through a web browser?
• Start using Outlook Web App for email and calendars
• How to setup my mobile and desktop client to access email and calendar?
  
• How to view signed message (S/MIME) in Outlook Web App?
• Can I use my old email address to send emails after migrated?
• Can I have an email alias for my @Connect account?
  
• What are the major difference between Outlook Web App and SQMail?
• How to check your mailbox quota usage?
• What is the reason I can’t open or view attachments in Outlook Web App?
  
• How to report unwanted messages (junk email / spam)?
• Access problem using Outlook 2007 / 2010.
• How to copy email from iMail server to @Connect using Outlook?
  

Office 365 Common Settings

• Change Display Name
• Forward mail to another account
• Phone and tablet setup reference
• Email program setup reference
• Import your contacts from an existing email account
• Automatic replies
• Inbox Rules

Others

• Office 365 Learning Center
• Search Microsoft help and Community
• Outlook Web App Help
• Problem setting the SMTP server with my Gmail account.
• See your Google Calendar in Outlook

One Drive for Business

• I used to have OneDrive, can I use my OneDrive App with Office 365?
  
• Where can I download and install OneDrive for Business?
• How to sync documents within OneDrive for Business?
  
• Is there any limitation of file or folder name when using OneDrive for Business?
  
• The modified time with my documents in OneDrive were incorrect, how to adjust the time setting of OneDrive?
• Which types of files that cannot be added to OneDrive for Business?
• How to tell how much space left in my OneDrive for Business?
  
• How to share files or folder to external users?
  
• Can I share my documents with HKUST staff users?
  

 Office Software

• How to install / un-install Office?
• Cannot sign on Office with @Connect account.
• Why can’t I start my Office 2013 application?
• Cannot activate Office!