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Is there any backup / share quota? How can I know my current usage?
Viewed 2224 times since Tue, Aug 25, 2015
Each user has a default quota of 40GB. It counts to the sum of all the files in the backup lists on all activated devices, plus disk space used by inSync Share. User may review his/her quota usage through the My Account tab of the Druva inSync client... Read More
Will Druva inSync slow down my computer?
Viewed 1659 times since Tue, Aug 25, 2015
User may notice some performance impact during the initial backup, especially if the PC is old or backup over wireless network . Subsequent backups copy only changes to the server and should not affect the user. In case full resources is required for... Read More
I receive an e-mail alert for "User Backup Inactivity" ? What should I do?
Viewed 1240 times since Tue, Aug 25, 2015
The alert indicates that you have a device not running backup for more than 4 days. If this is expected, say, the device is disconnected from network, ignore the email. If the backup is no longer required on the device, contact ITSC to remove... Read More
What data will be back up and not back up?
Viewed 1103 times since Mon, Aug 24, 2015
The following types of files in the Desktop folder and the My Documents folder are added to the backup by default and cannot be removed, Microsoft Office documents PDF files Rich Text Format files Encryption Certificate files User may add more... Read More
Can I access my backup from my phone or tablet? Is it secure?
Viewed 975 times since Tue, Aug 25, 2015
Yes, Druva inSync Companion is available on many smartphones and tablets including iPhone, Android and Windows Phone. With it, you may access to all your backups from your mobile devices. inSync Companion has several built-in security measures to... Read More
How long will backups be kept for?
Viewed 925 times since Mon, Aug 24, 2015
Backup will be kept for 30 days. For example, backup created on 1 Aug or earlier will no longer be available on 31 Aug onward. The only exception is the most recent backup which will be kept forever unless the backup account or the backup device is... Read More
Can I backup from off-campus?
Viewed 861 times since Mon, Aug 24, 2015
Yes, backup works anywhere with internet connection, though, your ISP may apply charges if you backup over mobile network. Read More
How many devices can I install the backup software on?
Viewed 760 times since Tue, Aug 25, 2015
Each user may install the backup software on at most 6 devices including desktop PC, laptop, tablet or mobile. Read More
I receive an e-mail alert for "Low User Storage Available" ? What should I do?
Viewed 747 times since Wed, Aug 26, 2015
The alert indicates that you are going to use up your backup quota. Backup will stop if no more quota is available. To reduce your quota usage, review your backup folders and files and include only necessary types of files. One common mistake is... Read More
Can I install the backup software on my own computer?
Viewed 746 times since Tue, Aug 25, 2015
If you process University data on your own PC, you may install inSync client software on it to protect those data. Read More
Can I request to change the backup policy? What options are available?
Viewed 607 times since Tue, Aug 25, 2015
We can tailor backup policy on a per department basis. It'll apply to all users within a department. Department representatives are welcome to discuss with us. Below are some options that can be customised, Default backup file types For... Read More
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