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Cisco IP Phone User Articles
How to add entries to Personal Address Book (Personal Directory)?
Viewed 3588 times since Fri, Jun 14, 2013
a. Login to Phone Settings Web Portal (https://cm.uc.ust.hk/ccmuser) b. Click "Contacts" tab c. Click "Add New…" d. Enter contact information and click "Ok" Read More
How to transfer a call to my boss / colleague?
Viewed 2359 times since Mon, Jun 17, 2013
If you need to consult your boss / colleague before connection: Press + Extension Number, wait for your boss / colleague's answer, press {Transfer} If you do not need to consult your boss / colleague before connection (blind transfer): ... Read More
What are the difference between Phone PIN, Portal Password and Voicemail PIN?
Viewed 2312 times since Fri, Jun 14, 2013
System Password / PIN For use in Cisco Telephone System Phone PIN (Numeric) UserID: ITSC network account (without "@ust.hk") Access... Read More
Can I transfer a call to other parties who share parallel line with me?
Viewed 1625 times since Fri, Jun 14, 2013
No, you can’t. But you can hold the call and notify the other parties to pick up the call. Read More
How to change the Phone PIN?
Viewed 1534 times since Fri, Jun 14, 2013
a. Login to Phone Settings Web Portal (https://cm.uc.ust.hk/ccmuser) b. Click "User Name" (ITSC network account) on upper right corner. c. Click Change Phone PIN to change the Phone PIN Read More
What is the maximum number of parties can a conference call support?
Viewed 1531 times since Mon, Jun 17, 2013
Maximum 8 parties. They can be any combination of internal calls, external calls or IDD calls. If the last line cuts, the conference call stops. Read More
How to change the Portal Password?
Viewed 1412 times since Fri, Jun 14, 2013
a. Login to Phone Settings Web Portal (https://cm.uc.ust.hk/ccmuser) b. Click "User Name" (ITSC network account) on upper right corner. c. Click Change Password to change the Portal Password Read More
Where is the last number redial key?
Viewed 1353 times since Mon, Jun 17, 2013
To call the last dialed number Press Read More
How to setup a conference call?
Viewed 1345 times since Mon, Jun 17, 2013
Add new member during an active call:Press + phone number. After the call is answered, press / { Conference } . Remove conference's member: Press {View Details} + + Select a party + {Remove} ... Read More
How to temporarily disable video call?
Viewed 1250 times since Wed, Jun 19, 2013
Method 1: Close the Lens Shutter Method 2: Press the Video Mute button during the video call. Close the Read More
When I am talking on the phone, a button next to my extension number flashes orange light. What does this mean?
Viewed 1187 times since Mon, Jun 17, 2013
This means another incoming call arrives. You can choose to answer this new incoming call by pressing the flashing button, or ignore this call. Read More
When I am on leave, how to forward all my incoming calls to my colleague?
Viewed 1121 times since Mon, Jun 17, 2013
Press { Fwd All } + Ext No. On your phone panel, the icon and the message "Calls Forwarded" will be displayed. To cancel, press { Fwd Off } Read More
How to adjust the handset listen volume?
Viewed 1107 times since Tue, Jun 18, 2013
Press or to adjust volume when the handset is in use. Read More
How to adjust the speaker (handsfree) volume?
Viewed 1061 times since Tue, Jun 18, 2013
Press or to adjust volume when the speaker (handsfree) is in use. Read More
How to add entries to Speed Dial?
Viewed 1055 times since Fri, Jun 14, 2013
a.Login to Phone Settings Web Portal (https://cm.uc.ust.hk/ccmuser) b.Click "Phone Settings” tab c.You may define 199 entries at ”Speed Dials for This Phone” d.Enter the phone numbers and labels in pairs e.Click "Save” Read More
Can I add entries to “Personal Fast Dials”?
Viewed 965 times since Fri, Jun 14, 2013
No, that feature has been disabled. Please use "Speed Dial” instead of "Personal Fast Dials”. Read More
How to adjust the ringer volume?
Viewed 950 times since Tue, Jun 18, 2013
Press or to adjust volume when the handset or speaker (handsfree) is not in use. Read More
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